Return and Refund Policy – KetoZero Mo

At KetoZero Mo, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Eligibility for Returns

  • You may request a return within 3 days of receiving your order.

  • To be eligible, items must be unused, unopened, and in the same condition that you received them.

  • The item must also be in the original packaging.

Non-Returnable Items

  • Perishable goods (e.g., opened food products)

  • Items on sale or purchased with a promotional discount

  • Gift cards

Return Process

  1. Email us at support@ketozeromofoods.com with your order number and reason for the return.

  2. We will review your request and provide instructions for returning the item.

  3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refunds

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@ketozeromofoods.com.

Shipping Returns

  • Customers are responsible for paying shipping costs for returning items.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee receipt of your returned item.