Shipping Information – Ketozero Mo

At Ketozero Mo, we make it a priority to ship your orders quickly, securely, and with care. Because we know how important timely delivery is, we work hard to ensure your healthy, low-carb products arrive fresh and on time.

Where We Ship

We currently ship throughout Malaysia. If you’re located outside our standard service areas, please contact us at support@ketozeromofoods.com. We’re happy to explore alternative delivery options with you.

Order Processing Time

We process all orders within 1–2 business days, excluding weekends and public holidays.

  • Orders placed before 2:00 PM are processed the same day.

  • Orders placed after 2:00 PM will be handled the next business day.

This schedule helps us ship your items as promptly as possible.

Shipping Timeframes

We offer multiple shipping options to suit your needs:

  • Standard Shipping: Delivers within 3–5 business days, depending on your location.

  • Express Shipping: Arrives in 1–2 business days and is available in select areas.

Although we aim to meet these delivery windows, some delays may occur due to high demand, weather, or courier issues. Nevertheless, we will keep you updated every step of the way.

Shipping Costs

Shipping fees are calculated during checkout based on your location and order weight.

Track Your Order

As soon as we ship your order, we’ll send a tracking number to your email. That way, you can easily monitor your package in real-time from our warehouse to your doorstep.

Shipping Support

If your package doesn’t arrive on time or you run into issues, don’t worry—our customer service team is here to help. Reach out to support@ketozeromofoods.com, and we’ll resolve the issue as quickly as possible.